Make informed decisions
with legal ops metrics.

A special project by a progressive consortium of law firms, law companies, legal departments, tech companies, and other leaders to agree, visualize, and share the legal industry metrics that define effectiveness, efficiency, value, and good working relationships.

We have now created software to automatically calculate our first priority: diversity and inclusion metrics within law firms. We are piloting with 8 legal departments and 30 of their outside counsel.

Learn more below. View our Participants page to see who has been helping to design the solution – are you able to shape the future of legal metrics as well? If your legal department, law firm, or law company / ALSP is ready to consider automating its diversity program, let us know. We’re making it easy.

Our objectives

1

Help law firms and other legal service providers see themselves as their clients already see them.

Progressive legal departments already track extensive objective and subjective metrics on firms that affect legal buying decisions, but the firms can’t see and react to this useful feedback. Law firms have dashboards but tend to track only financial metrics. By giving legal service providers the complete picture, they can improve themselves in context of what matters to their clients and desired clients.

2

Help legal departments automate the collection and visualization of legal ops metrics and benchmarks.

Legal departments, even those with active diversity and legal ops metrics programs, may have limited information from their providers, may be asking them to manually calculate metrics, or may not have automated methods to calculate, display and benchmark their own non-financial legal ops metrics. Addressing these gaps will accelerate the ease, maturity, and prevalence of metrics in legal departments which, as the top of the supply chain, will drive change for the entire market.

3

Engage with other industry leaders to agree and standardize legal operational metrics.

The clarification and standardization of certain legal ops metrics will take a village. Legal Metrics is connecting and accelerating existing and new efforts across industry leaders, universities, and standards groups, with initial focuses on diversity and value. Collectively, we are supporting the maturity of all parties in the legal market.

Over 200 participants to design solutions and metrics collaboratively

Legal departments

25 participants

Law firms

115 participants

Law companies / legal services providers / Big 4

13 participants

Diversity leaders, academic, and other leaders

17 participants

Consulting, software, and information providers

38 participants

Automated Diversity Metrics – our capabilities today

The first version of our software, in pilots now, focuses on diversity and inclusion metrics.

  • Legal Departments can define diversity metrics and then automatically receive results from their outside counsel – no work, no waiting for delayed bills, and no need to ask for sensitive personal diversity information. The system provides trending, compliance, and benchmark visualizations across your panel firms. There are no costs to the legal departments to automate its diversity metrics for outside counsel.
  • Law firms (and ALSPs) can automatically analyze themselves, automatically benchmark using clients’ exact metrics (like an ‘app store’ for metrics), and even automate diversity survey responses. No more manual calculations and it better protects your firm’s personal diversity data because all calculations are done within the firm. Sharing of results to a client is always up to the firm – always opt-in. Dashboards provide real-time trending, client compliance, and firm analysis capabilities. Annual subscriptions average just $12K.

Top 10 roadmap of metric types identified by Participants

  • Spend/financial
  • Value
  • Diversity and inclusion
  • E-discovery
  • Billing practices, billing compliance
  • Staffing practices
  • After-matter surveys and Net Promoter Score (NPS)
  • Pro bono
  • Matter complexity
  • Matter timing and effectiveness

Press overview

Roadmap

  • Nov 2019

    Launched initiative

  • Jan 2020

    Created 15 dashboard mockups

  • Apr 2020

    Over 100 Legal Metrics Participants

  • Jun 2020

    Demo system operational

  • Dec 2020

    Pilot Diversity System operational

  • Jan 2021

    Over 200 Legal Metrics Participants

  • Q1 – Q2 2021

    Pilot programs underway