Make informed decisions with legal ops metrics.

Make informed
decisions with
legal ops metrics.

A special project by a progressive consortium of law firms, law companies, legal departments, and other leaders to agree, visualize, and share the legal industry metrics that define effectiveness, efficiency, value, and good working relationships.

Help law firms and other legal service providers see themselves as their clients already see them.

Progressive legal departments already track extensive objective and subjective metrics on firms that affect legal buying decisions, but the firms can't see and react to this useful feedback. Law firms have dashboards but tend to track only financial metrics. By giving legal service providers the complete picture, they can improve themselves in context of what matters to their clients and desired clients.

1

Our objectives

Help legal departments automate the collection and visualization of legal ops metrics and benchmarks.

Legal departments, even those with active diversity and legal ops metrics programs, may have limited information from their providers, may be asking them to manually calculate metrics, or may not have automated methods to calculate, display and benchmark their own non-financial legal ops metrics. Addressing these gaps will accelerate the ease, maturity, and prevalence of metrics in legal departments which, as the top of the supply chain, will drive change for the entire market.

2

Engage with other industry leaders to agree and standardize legal operational metrics.

The clarification and standardization of certain legal ops metrics will take a village. Legal Metrics is connecting and accelerating existing and new efforts across industry leaders, universities, and standards groups, with initial focuses on diversity and value. Collectively, we are supporting the maturity of all parties in the legal market.

3

Over 100 participants to design the solution collaboratively

17 participants

Legal departments

59 participants

Law firms

11 participants

Law companies / Legal services providers / Big 4

5 participants

Academic and Non-profit

12 participants

Consulting, software, and information providers

14 participants

Other industry leaders

Over 100 participants
to design the solution
collaboratively

Contact us

for more information or to indicate your interest in becoming a participant.

Initial focus on diversity and inclusion metrics

Metrics overview

Automating the existing diversity programs of notable legal departments; providing trending, compliance, and benchmark visualizations across their panel firms

Automating the submission of industry diversity surveys for firms and providing context for the results against a peer panel

Providing "legal ops" dashboards for firms and legal departments to see their own results and benchmarks

Top 10 roadmap of metrics identified by Participants so far

Spend/financial

Value

Diversity and inclusion

E-discovery

Billing practices

Staffing practices

After-matter surveys

Pro bono

Net promoter score (NPS)

Matter effectiveness