Do all firms/departments see the same charts?
No, each firm and department has the ability to select what existing dashboards are important to them and who can view them. This a simple capability that does not require assistance from IT. And each can add new metrics and dashboards that match their custom needs. For example, Winston & Strawn has defined three types of charts for itself in Legal Metrics:
How often is data updated?
- Internal reports the firm was previously creating manually
- Charts that match the exact expectations of the firm's key clients, with trending over time added
- Standard charts and metrics, as already defined by industry groups
The frequency of updates is:
- Monthly month-end snapshots (which includes year-end snapshots)
- As-needed or custom dates
The ability to automatically calculate metrics is a big value here since the burden of manual calculations has made metrics reporting a challenging compliance hurdle, while automatically monthly reporting keeps the focus on awareness, trends, and impact on a more real-time basis. Do clients and law firms really share all the information shown on the mockup dashboards?
Many charts we've initially drafted on www.legalmetrics.com are to invoke feedback, even though some show information that isn't yet generally shared. On the Client Profiles page, there are three tabs and the last one is feedback from the legal department's internal surveys. While these surveys are increasingly common to conduct, this optimistically assumes a legal department will share this information privately with the firms who work for them. The charts show what's possible and what some legal departments are already sharing in more manual ways.
Winston & Strawn, for example, interviews dozens of top clients each year and asks net promoter score information. So, Winston & Strawn does have the information on some but not all clients. A planned function of Legal Metrics is to allow legal departments to simply answer a net promoter score question via Legal Metrics once per year or simply accept the information from their existing matter management system. For an example of a metrics trend setter, Elevate Services has already published many of their metrics publicly: https://expertise.elevateservices.com/post/102g4m5/steady-as-she-goes-full-steam-ahead