Roadmap of Metrics

Our earliest Participants guided us to an initial focus on diversity and inclusion metrics.

It makes sense – legal departments and legal service providers consider it highly important and it increasingly has a direct impact on buying decisions, but yet it is very manual and sensitive to calculate diversity information and it rarely shows up on law firm dashboards. Legal Metrics is solving these gaps first.

  • For legal departments, we have dashboards that assess outside counsel diversity, whether or not explicit metrics have been established
  • For law firms and law companies, we provide analysis by clients’ metrics, plus various internal analysis dashboards, including:
    • Top 100 client diversity analysis
    • Firm diversity analysis by responsible partner
    • All-attorney diversity analysis
    • All-staff diversity analysis (in progress)

We are now automating industry surveys and other benchmarks.

Top ten types of metrics

Beyond diversity, our Participants ranked the following types of metrics as the most important to them. Spend and diversity were the top for legal departments, while the others varied in ranking order for all parties. They will help form the roadmap for Legal Metrics over time.

  • Spend/financial
  • Value
  • Diversity and inclusion
  • E-discovery
  • Billing practices
  • Staffing practices
  • After-matter surveys
  • Pro bono
  • Net promoter score (NPS)
  • Matter effectiveness
Screenshot of three dashboard views for law firms and legal departments.

Key national or global diversity and inclusion metrics, awards, and surveys:

OrganizationDiversity AssetType
American Bar AssociationModel Diversity SurveyMetrics
American LawyerDiversity ScorecardMetrics
ChambersPioneering Firm for Female LawyersAward
ChambersMost Inclusive Firm for LGBT+ LawyersAward
ChambersMost Inclusive Firm for Minority LawyersAward
ChambersOutstanding D&I ProgramAward
ChambersOutstanding Firm for Furthering Diversity and InclusionAward
DiversioSocial Media Perception IndexMetrics
Diversity LabMansfield Rule CertificationCertification
Diversity LabInclusion Blueprint ChampionsAward
Equality and Human Rights Commission (EHRC)Diversity Pay Gap Reporting (UK)Report
Equality and Human Rights Commission (EHRC)Gender Pay Gap Reporting (UK)Report

Human Rights Campaign FoundationCorporate Equality IndexMetric
Leopard SolutionsVarious Inclusion MetricsMetrics
Minority Corporate Counsel Association (MCCA)Vault / MCCA Survey ReportMetric
Minority Corporate Counsel Association (MCCA)Strategic MembersSponsorship
Minority Corporate Counsel Association (MCCA)George B. Vashon Innovator AwardAward
Minority Corporate Counsel Association (MCCA)Thomas L. Sager AwardAward
National Association for Law Placement (NALP)Report on DiversityMetrics
National Association of Women Lawyers (NAWL)NAWL SurveyMetrics
National Diversity CouncilDiversityFIRST CertificationCertification
US NewsBest Law Firms ReportMetrics
VaultBest Law Firms for DiversityMetrics
VaultBest Law Firms for Individuals with DisabilitiesMetrics
VaultBest Law Firms for LGBTQ IndividualsMetrics
VaultBest Law Firms for Racial MinoritiesMetrics
VaultBest Law Firms for WomenMetrics

Additional legal-specific D&I organizations

Additionally, there are many legal-specific D&I organizations with which one can be affiliated, including:

  • ChIPs Advancing Women
  • Diversity Lab’s Move the Needle Fund
  • Lambda Legal
  • Lawyers of Color
  • National Association of Women Lawyers
  • National Association of Minority and Women Owned Law Firms
  • Spark Plug Labs’ Legal Academy on Equity and Inclusion

Other types of metrics

Beyond diversity, there are a wide range of other types of useful metrics.

Diversity and InclusionPublicly reported firmwide metrics (e.g., ABA, NALP, Mansfield), feedback from associates (e.g., Vault), analytics (e.g., Leopard), or client-specific metrics on the teams working for a particular legal department.
Pro BonoLevels and areas of pro bono work in which a firm is engaged. Opportunities for a department to work alongside the firm.
Access to JusticeLevels and areas of a firm’s work to improve Access to Justice.
Mental HealthEngagement in addressing mental health issues for the industry in general or practices within the law firm itself.
ValueCalculating value requires a weighting of other metrics on this list, such as matter results, costs, client service, value added services, efficiency, time to resolve a matter, and knowledge sharing
Fair PayResults from Equal Pay / EEOC reporting
Employment PracticesSupport for flexible working, leave policies, Good Places to Work winner, etc. in support of its employees.
E-Discovery / ReviewCapabilities, maturity, and efficiencies in providing discovery and review services.
Other Value-Added ServicesTechnologies, non-legal services, templates, etc. that provide value beyond a traditional legal relationship.
Engagement with Department’s TeamSecondment, training, consulting, coaching, process review, technology assistance, or other methods of helping a client’s legal department to improve.

After-Matter Survey FeedbackResults from surveys sent to the department’s lawyers after each matter to gauge their perception of a firm’s results, the team, industry (or subject matter or company) knowledge, budget accuracy, or other areas.
Net Promoter ScoreFeedback from clients on how likely they are to refer or re-use a firm.
Project / Matter ManagementTask management proficiency, automation, project management, shared matter management systems, project templates, project manager impact, etc.
Matter EffectivenessResults, quality, value, duration of time to resolve a matter, perception of complexity addressed, other measures of impact.
Work Product Efficiencies / EffectivenessAbility to get started or perform diligence quickly, AI or robotic process tools that make a difference, precedent collections (potentially shared), etc.
Data AnalyticsInsights that can be shared, early case assessment, risk and settlement analysis, analysis of issues (e.g., LIBOR).
Billing PracticesBudgeting accuracy, visibility of status, billing accuracy and timeliness, block billing, documentation of assumptions, risks, scope changes, etc.
Staffing PracticesLeverage, partner/expert engagement, consistency of team, etc.
Spend / FinancialRates, level of spend, savings, value, pricing of matters or units/tasks, visibility/simplicity of pricing, risk-sharing, etc.
Accomplishments or League TablesPlacement on leaderboards for numbers or sizes of transactions conducted in an area. Trial wins or other litigation aspects. Awards in areas not already mentioned above
Am Law A-ListAm Law uses a range of criteria (profitability, association satisfaction, diversity, etc.) to calculate a small number of qualifying firms.
Employee FeedbackRatings and commentary via Vault, Glassdoor, articles in Above the Law, or other services.
Client RelationshipIndicators of relationship strength, trends in work levels, percentage of department spend, strategic vs. commodity work, number of offices or practices engaged, etc.
Client / Customer ExperienceEase of onboarding, access to contacts other than a partner, responsiveness, perception of being a priority, firm’s knowledge of department’s needs, smoothness of budgeting and billing, helpfulness in selling the value of the matter to the GC, etc.
Brand RecognitionBrand rankings and recognition by Acritas, BTI, or other services.
Perception of Tech / InnovationInvolvement in or hosting hackathons, tech press releases, sponsorship of innovation events, known to use certain products / case studies, on-site demo’s of tech to clients, industry presentations, etc.
Law Firm Operational MetricsTime to open or clear a matter, time / effort to respond to pitches, frequency in collecting time data, time to bill and collect, success rate of lateral partners, time to onboarding new employees, etc.
Risk / SecurityCompliance (e.g., ISO 27001, GDPR, CCPA), answers to custom risk RFI, lack of prior breach or encryption event, etc.

Share your feedback

While these lists are not meant to be comprehensive, your feedback, additions, or corrections to these lists is welcome. Please use the contact form below to contact us.