Legal Metrics
Legal Metrics
Make informed decisions with legal ops metrics.
A special project by a progressive consortium of law firms, law companies, legal departments, and other leaders to agree, visualize, and share the legal industry metrics that define effectiveness, efficiency, value, and good working relationships.
Make informed
decisions with
legal ops metrics.
"Law firms should understand how their clients already see them. Knowing and improving against clients' metrics helps both the provider and the legal department achieve their objectives."
David Cunningham
CIO, Winston & Strawn and Founder, Legal Metrics
Help law firms and other legal service providers see themselves as their clients already see them.
Progressive legal departments already track extensive objective and subjective metrics on firms that affect legal buying decisions, but the firms can't see and react to this useful feedback. Law firms have dashboards but tend to track only financial metrics. By giving legal service providers the complete picture, they can improve themselves in context of what matters to their clients and desired clients.
Our objectives
Help legal departments automate the collection and visualization of legal ops metrics and benchmarks.
Legal departments, even those with active diversity and legal ops metrics programs, may have limited information from their providers, may be asking them to manually calculate metrics, or may not have automated methods to calculate, display and benchmark their own non-financial legal ops metrics. Addressing these gaps will accelerate the ease, maturity, and prevalence of metrics in legal departments which, as the top of the supply chain, will drive change for the entire market.
Engage with other industry leaders to agree and standardize legal operational metrics.
The clarification and standardization of certain legal ops metrics will take a village. Legal Metrics is connecting and accelerating existing and new efforts across industry leaders, universities, and standards groups, with initial focuses on diversity and value. Collectively, we are supporting the maturity of all parties in the legal market.
Over 100 participants to design the solution collaboratively
16 participants
Legal departments
46 participants
Law firms
16 participants
Law companies / Legal services providers / Big 4
46 participants
Academic and Non-profit
5 participants
Consulting, software, and information providers
46 participants
Other industry leaders
Over 100 participants
to design the solution
Contact us
for more information or to indicate your interest in becoming a participant.
Initial focus on diversity and inclusion metrics
Metrics overview
Automating the existing diversity programs of notable legal departments; providing trending, compliance, and benchmark visualizations across their panel firms

Automating the submission of industry diversity surveys for firms and providing context for the results against a peer panel

Providing "legal ops" dashboards for firms and legal departments to see their own results and benchmarks
Top 10 roadmap of metrics identified by Participants so far


Diversity and inclusion


Billing practices
Staffing practices

After-matter surveys

Pro bono

Net promoter score (NPS)

Matter effectiveness
Press overview
Launched initiative
Nov 2019
Created 15 dashboard mockups
Jan 2020
First operational dashboard demo
Feb 2020
Over 100 Legal Metrics participants
Apr 2020
Alpha Demo system operational
Jun 2020
Winston & Strawn inaugural beta customer
Jul 2020
Pilot systems with 3 legal departments and their firms
Aug-Dec 2020